Placing Your Order

The fastest and easiest way to place an order is through our online store. It is open 24 hours a day, 7 days a week so you can browse and shop at your convenience. You can also shop by calling in your order. We can be reached at 604-607-0698. If we are unavailable at the time you call please leave your name, phone number and a brief message and we will return your call as soon as possible (usually within 72 hours).

Ordering Online

It's easy to find the products you are looking for! You can browse through the categories in the left navigation bar in the online shop - or - you can enter a keyword into the search box at the top of the page. When you find something that you would like to buy just add it to your shopping cart. You can easily see what is in your shopping cart at any time just by clicking on the View Cart link at the top right of the page. When you are viewing your cart you can easily remove items or edit quantities. When you are finished shopping just click on the Checkout button and you can then complete your order.

Preorder FAQ's & Policy

• Preordering guarantees that you will receive your item before it is placed for sale in our retail or online stores.
  
• Preorders are filled and shipped in the order that they are received - first in, first out. However, we do not do partial shipments so we must have all your preordered items in stock before your order will be shipped.
• Should you cancel all or part of your preorder a 20% restocking fee will be charged and a store credit will be issued. There are no refunds on preorders - store credit only.
• Arrival dates for preordered items are totally dependent upon the manufacturer. We may show an estimated arrival date but this can vary and is beyond our control however we will do our best to keep everyone updated through email newsletter and blog.

Creating an Account

Why should I create an account?

By creating an account with Scrap 'n Stamp you will able to place orders quickly without having to enter all your personal information each time.

There are many benefits to signing up for an account such as:

• Quicker Checkout when you are placing future orders - your shipping, billing and contact information is saved securely. That way you don't have to enter all this information each time you shop with us. The exception to this is your payment information. No credit card information is stored on our site so you will be asked to enter this information each time you order
• All the items in your shopping cart will be saved when you log out and you can go back to view and edit them later. As soon as you login the next time a message will appear letting you know that all the items you selected before have been loaded back into your cart so you don't have to look for them again
• You can ship orders to other addresses if you would like to send gifts directly to another party
• You will have the ability to check your order status and tracking information at any time
• You can take advantage of our Wish list feature and store a list of items you may like to buy in the future.

How do I create an account?

It's easy! Just click on the Register/Login link in the top right hand section of the website and you will be directed to the Account Login page. You will be asked to enter your email address and then need to select the option to create a new account and click on Login. On the next page you will create a password and enter your billing address. When you have completed that section and press continue you are done. The next time you login you simply enter your email address and password and you will have access to your account immediately. You can then...

• Start shopping
• View your previous orders
• Modify your personal information
  
• Manage your shipping addresses
  
• Create or view your Wish list
  
• View your saved shopping cart

What happens when I Checkout?

When you have finished shopping and click Checkout you will go through five easy steps to complete your order.

1. Complete or confirm your billing information including address and phone number. Press continue.
2. Choose a shipping address. You can select your billing address or add a new shipping address if you would like the order to be sent to someone else. When you have entered the shipping address press continue.
3. Select a shipping method. You will be shown all available options in the different tabs shown. Click on the option you would like to select and continue to the final step.
4. Select the method of payment you would like to use and enter discount codes or gift certificate codes if applicable and press Recalculate.
5. Press PLACE ORDER. This is very important. Your order will not be processed if you do not complete this step.

You will receive an email confirmation of your order and you can check the status, track or view this order at any time by logging into your account.

Is ordering Online safe?

Yes, absolutely! Our site uses SSL technology that ensures that all your personal and payment information is encrypted. We make sure that your personal information is protected while it is being sent to us and once we receive it. The personal information that you provide when you create an account or place an order is only used to process your order and will never be sold to or provided to any other companies. Please refer to our Privacy Policy for more information.